Your Privacy Is Our Priority

1. Introduction & Scope

This Privacy Policy ("Policy") is issued on behalf of the 299et platform ("we", "us") and applies to all users ("you", "your") who register on or visit the 299et.lat website. Our platform provides a safe and reliable online gaming environment for players in Bangladesh, and ensuring the proper protection of your personal information is our primary responsibility.

By reading this policy, you will learn what types of information we collect, why we collect it, how we use it, and what steps we take to protect your data. By using any service on 299et, you are considered to have agreed to the terms of this policy. If you have any doubts or questions about understanding this policy, please contact our support team.

2. What Information We Collect

299et may collect information about you from various sources. The types of information collected are described in detail below:

2.1 Information You Provide Directly

• Account Registration Information: Full name, date of birth, email address, mobile number, and username.
• Identity Verification Information: National ID card or passport details (where applicable).
• Financial Information: bKash, Nagad, Rocket numbers or bank account details — for transaction processing purposes only.
• Communication Information: Any messages or information you provide to our support team via chat or email.

2.2 Automatically Collected Information

• Device Information: IP address, browser type and version, operating system, and device identifiers.
• Usage Information: Pages you visit, links you click, session duration, and date and time of access.
• Transaction Logs: Deposit and withdrawal history, amounts, and payment method details.
• Gaming Activity: Play history, bet amounts, and win/loss records.
• Cookies & Tracking Technologies: Explained in detail below.

2.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, we may collect a limited amount of information from legitimate third-party verification services. In such cases, only the minimum necessary information is collected.

3. How Your Information Is Used

299et uses your personal information only for specific, legitimate, and transparent purposes. We never use your information unnecessarily or sell it to third parties.

3.1 Account & Service Management

• Creating, activating, and managing your account.
• Processing transactions — confirming deposits (bKash, Nagad, Rocket, bank transfer) and withdrawals.
• Ensuring the security of your gaming activity and account.
• Providing customer support — resolving issues via live chat and email.

3.2 Security & Fraud Prevention

• Detecting and preventing illegal activity, money laundering, and fraudulent behavior.
• Protecting the integrity of the platform and ensuring fair play.
• Detecting multiple accounts or unauthorized activity.

3.3 Responsible Gaming

• Monitoring your gaming behavior to identify signs of problem gambling.
• Managing self-exclusion or limit-setting requests.
• Ensuring age verification — for users aged 21 and above only.

3.4 Communication & Improvement

• Sending important account-related notifications.
• Providing relevant promotional information with your consent.
• Evaluating service quality to improve the user experience.

4. Sharing & Disclosure of Information

299et never sells, rents, or exchanges your personal information with third parties. However, information may be disclosed in the following limited and specific circumstances:

4.1 Service Provider Partners

When working with trusted third parties for payment processing, identity verification, or technical support, only the necessary information is shared. These partners may not use your information beyond our instructions.

4.2 Legal Obligations

If we are required to disclose information as part of a valid legal order, regulatory authority directive, or judicial process, we are obliged to act accordingly. In such cases, we will make reasonable efforts to notify you in advance.

4.3 Fraud & Abuse Prevention

Relevant information may be shared with the appropriate authorities when required for financial crime or fraud investigations. This is essential to protect the interests of all users.

4.4 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred. However, the protections of this privacy policy will continue to apply in such circumstances.

5. Cookies & Tracking Technologies

The 299et website uses cookies and similar technologies to function properly and to improve your experience.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the website. Without them, login, transactions, and security-related features will not work properly. These cookies cannot be disabled.

5.2 Functionality Cookies

These cookies are used to save your preferences (such as language) and session information, reducing the need to re-enter information every time you log in.

5.3 Analytical Cookies

Anonymous analytical data is collected to understand which pages are most used and how users interact with the platform. This information is used to improve service quality.

You can control or reject most cookies by changing your browser settings, though this may limit some platform functionality.

6. Data Security Measures

299et uses industry-standard security technologies to protect your personal and financial information. The main protective measures we have in place are listed below:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by industry-standard encryption.
• Secure Payment Infrastructure: All financial transactions via bKash, Nagad, Rocket, and bank transfer are processed through secure, encrypted channels.
• Access Controls: Only authorized personnel, on a strict need-to-know basis, can access your information.
• Regular Security Audits: Our systems undergo regular security assessments so that vulnerabilities can be identified and resolved promptly.
• Data Minimization Policy: Only the information necessary to provide the service is collected and stored.
• Secure Data Centers: Our data is stored in infrastructure with both physical and digital security protections.

7. Data Retention Period

299et retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Account Information: For the duration your account is active, and for a specified period after account closure as required by law.
• Transaction Records: For the applicable period as required by financial regulatory obligations.
• Communication Logs: For a limited period to ensure customer support quality.
• Analytical Data: Generally kept in anonymized form.

Once the specified retention period has ended, data is securely deleted or permanently anonymized.

8. Your Rights & Controls

You have the following rights regarding your personal information. To exercise these rights, please contact our support team:

8.1 Right of Access

You may request a copy of the information we hold about you. We will provide this information within a set timeframe.

8.2 Right to Rectification

If the information we hold about you is inaccurate or incomplete, you may request a correction. Maintaining accurate information is important for the benefit of both parties.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or legitimate business requirements.

8.4 Right to Restrict Processing

You may request that we limit the processing of your information for certain purposes, such as opting out of marketing communications.

8.5 Right to Lodge a Complaint

If you feel that we have not handled your information properly, please contact us directly first. We will take your concerns seriously and work to resolve them promptly.

9. Protection of Minors

299et is for individuals aged 21 and above only. We do not knowingly collect any personal information from minors. Age verification is a mandatory step in the registration process.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the collected information. If a parent or any other person suspects that a minor is using our platform, please notify our support team immediately.

10. Policy Changes & Updates

299et may review and update this privacy policy from time to time. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, we will make reasonable efforts to notify you via your registered email or a platform notification. Continued use of the platform after an update will be considered acceptance of the revised policy.

We therefore recommend visiting this page regularly.

11. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy, please contact our support team. We provide support in Bengali and English 24/7.