Play responsibly at 299et
Gaming is for fun — it should never become a burden. 299et is committed to your protection and to ensuring safe, mindful gaming.
Why is responsible gaming important?
Online gaming is a popular form of entertainment for millions of people. From cricket betting to slots — when enjoyed the right way, gaming can be a source of pure fun. But in some cases, an excessive attachment to gaming can have a negative impact on daily life — affecting family, financial health, and peace of mind.
299et believes every player should set their own limits and treat gaming as entertainment. On this page, we'll show you how to play mindfully, which tools can help you, and where to find support when you need it.
All gaming features at 299et are for players aged 21 and above only. Age verification is an essential part of our platform.
Our six core principles of responsible gaming
Age Verification
The minimum age to create an account and enjoy gaming at 299et is 21. A national ID card must be submitted as proof of age at the time of registration.
Deposit Limits
Set daily, weekly, or monthly deposit limits. This helps you stay within your budget and avoid overspending.
Time-Out Break
If you want to take a short break, you can temporarily suspend your account for a set period — from 1 day up to several weeks.
Self-Exclusion
If you need a long-term break, choose self-exclusion. During this period, all promotional communications will be stopped and the account will not be accessible.
Gaming History
You can view a full history of your gaming activity at any time — including which games you played, how much time you spent, and your transaction details.
Support Always Available
If you have any concerns about gaming, our 24/7 live chat and email support team is always by your side — in both Bengali and English.
Recognise the signs of problematic gaming
When gaming is no longer just entertainment and starts to affect your daily life — it is important to be aware. If you notice the signs below, you should take action right away.
- Being unable to stop gaming or repeatedly spending more time than intended.
- Hiding your gaming from family or friends.
- Spending beyond your means or borrowing money to play.
- Feeling a strong urge to play more in order to recover losses.
- Feeling uncomfortable, anxious, or experiencing mood changes when not gaming.
- Neglecting work, studies, or family responsibilities.
- Using gaming as a way to relieve stress or sadness.
Remember
- Gaming is never an alternative source of income.
- No one can guarantee that you will recover your losses.
- Do not play while intoxicated or in a disturbed state of mind.
- Set your budget before playing and stick to it.
- Winning is never guaranteed — gaming depends on chance.
- Gaming is not the right way to relieve stress.
Use 299et's protection tools
299et believes every player should have the right controls at their disposal. That is why our platform offers several easy-to-use tools to keep you safe.
Set Deposit Limits
Set your own daily, weekly, or monthly deposit limit. Increasing a limit requires a 24-hour waiting period — but reducing one takes effect immediately.
Loss Limit
Set the maximum amount you are willing to lose within a given time period in advance. Once the limit is reached, the session will end automatically.
Session Reminders
Turn on reminders to track how much time you spend gaming each session. Taking regular breaks is part of a healthy gaming habit.
Self-Exclusion
If you need a longer break, you have the option to suspend your account for anywhere from 6 months up to permanently. No promotional messages will be sent during this period.
To activate these tools, contact 299et's live chat support or go to your account settings section. Our support team is ready to assist you 24 hours a day, seven days a week.
Useful tips for safe gaming
Responsible gaming is not just about following limits — it is a mindful mindset. Building the habits below will keep your experience at 299et enjoyable at all times.
- Set a fixed budget before you start gaming and never go beyond it.
- Treat gaming as entertainment — not as a way to earn money.
- Take regular breaks and spend time with family and friends.
- Never play with borrowed money or funds you cannot afford to lose.
- Stay away from gaming when you are under stress.
- Avoid the temptation to play more in an attempt to recover losses.
- Review your gaming history every week.
Help is always available
If you have any concerns about gaming or are struggling to stay in control, reach out to 299et's support team. We will guide you in the right direction — without judgment and with empathy.
Our support team can directly assist you with setting up self-exclusion, deposit limits, or a time-out.
Age 21+ is mandatory
Only players aged 21 and above may participate at 299et. Keeping minors protected from gaming is one of our primary responsibilities.
Enjoy the world of 299et safely
Play responsibly, stay within your limits, and keep gaming a source of fun.